Refund policy

It's ok to change your mind

If you no longer want your order, please contact us within 14 days of receipt of the goods to arrange a refund. You will need to pay for and arrange return of the goods. Refunds are subject to the provided goods being in perfect condition, unused and complete in their unopened original packaging. Please allow 14 working days for this process.

We can't be held responsible for any transit problems on goods coming back to us, so it's a good idea to require proof of delivery for any returned orders.

Please note that consumable items cannot be returned.

Damaged or Incorrect orders

If your order is incorrect or damaged then Artefact Coffee Ltd will offer a replacement or refund, please contact us to arrange the return of the goods.