Shipping policy

Free Delivery

Free delivery is within the UK only and is sent via Royal Mail Tracked 48. You must have spent £25 after any discounts are applied in order to qualify. This offer does not apply to gift subscriptions.

Roast to order

We want the coffee to arrive with you as fresh as possible. With that in mind, we process our orders every morning, at 6am, and make up our daily roast schedule accordingly. Occasionally, where we have stock from a previous roast day that is still within the freshness window of 14 days, we will send this coffee to you. 

Artefact Coffee lead times

Your coffee order will be roasted and despatched on the next working day. Working days are Monday to Friday (excluding bank holidays), if you order after 6am on Friday then we will process your order on the following Monday.

Shipping lead times

• Royal Mail 24: 1-2 days delivery aim
• Royal Mail 48: 2-3 days delivery aim
• Parcel Force: Next Working day delivery (Mon to Fri only)

Items will be posted to the shipping address provided during the checkout process.

Delivery Charges

Roasted coffee shipping charges

Parcels up to 4 kg will be sent via Royal Mail and the price will be calculated during checkout.

Parcels over 4 kg are sometimes sent via Parcel Force. (Contact us if you require confirmation)

Coffee Equipment

Postage and packaging will be quoted at time of order.

Free Samples

On occasion we may include a free sample from one of our friends in your delivery as a little present. The free samples are often food and may contain certain allergens. Please let us know by adding a note to your order if you do not wish to receive free samples.